Frequently Asked Questions

Why should I carry an Amalgamated Bank of Chicago BankCard?

The Amalgamated Bank of Chicago (ABOC) BankCard has a low interest rate, at least a 25-day grace period, ABOC Rewards and more. These features offer significant savings when compared to other cards. Read the disclosures for our Platinum Rewards Card and for our other BankCard disclosures for more details.

How do I apply for an ABOC BankCard?

Select Choose a Card under Apply for a Credit Card on this page.

Am I guaranteed to receive a BankCard if I apply?

No. By applying for an ABOC BankCard, you authorize ABOC to obtain a current credit bureau report and to verify the information on your application. Once ABOC reviews the credit bureau and other information, a decision will be made.

What should I do if my card is lost or stolen?

Contact a Lost & Stolen representative immediately at 1-866-839-3485 to report the loss or theft of your card. You will not be liable for any unauthorized use that occurs after you notify us. You may, however, be liable for unauthorized use that occurs before your notice to us. You could have up to $500 liability if the loss is not reported within 2 days of discovery, or unlimited liability if the unauthorized transaction is not reported within 60 days of when the unauthorized use was reported on your periodic statement.

Can I use my card to get cash?

Certainly. You can get instant cash at ATMs and banks worldwide. You also can obtain cash loans by using credit checks that we may provide from time to time that you may use like a personal check to access your account. Keep in mind that the APR for cash advances may be higher than your everyday purchase APR. Fees, including a transaction fee for each advance, may apply. Check your ABOC BankCard member agreement for more information.

What is a variable rate?

A variable rate is a rate that can change based on the index. We use the highest Prime Rate published in The Wall Street Journal on the last day of the month.

How can I dispute a charge on my card?

You may mail in the dispute form found on the back of your monthly statement.

How do I make a payment to my account?

You can make a payment by accessing your account online. If you prefer, you can mail your payment.

How do I register for online access?

Click here to access your account and follow the "Enroll Now" instructions.

Why does it take 3-5 days for my payment to process?

Your payment will be credited to your credit card account as of the date of receipt by us only if received by 5:00 p.m. (Central Standard Time). Any payments received after this time will be deemed received on the next business day. If your payment due date falls on a postal holiday or weekend, payments received on the next business day will not be deemed late for any reason. Payments made at any location other than the address shown on your monthly statement could be subject to delay in crediting. With your payment, include your payment coupon, which is a portion of your monthly statement. If you do not include your payment coupon, credit to your account may be delayed. It may take 3-5 business days for your bank to show the payment as a debit on your checking account, although this time period varies from bank to bank.

Can I use my ABOC BankCard to make automatic monthly payments to other companies?

You may use your ABOC BankCard to make automatic bill payments from utilities and cable TV, to health club memberships and insurance premiums. Contact the companies to set-up automatic payment with your ABOC BankCard today!

Where can I see how many ABOC Rewards points I have?

You can see your point balance by logging on to and selecting the "Points History" tab.  To hear your point balance please call 1-800-927-0100.