Frequently Asked Questions

Internet Banking

What do I need?

All you need is a secure 128-bit browser and Internet access. Check to make sure you have one of the browsers listed below. If you don't, they can be downloaded free of charge.

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Do I need any special password to access Internet Banking?

Yes, a new User ID will be required for all customers

Minimum length 10 characters, maximum 20 characters

I.D. is permanent and cannot be changed by anyone

Additionally, a new password will be required for all customers

Minimum length 8 characters, maximum 12 characters

Must contain at least one letter and one number. Cannot be all letters or all numbers

Must be changed every 180 days

5 invalid password attempts will be allowed before the User ID is suspended.

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Can I view images of my checks, front and back?

Yes. Go to check history. All items highlighted in blue can be viewed by clicking on the blue portion. ATM, Wires, and ACH activity are all electronic - no paper image to view.

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If I forget my password, what do I do?

If you need to reset your password, please call the Retail Banking Department at (312) 822-3015. You will be asked several questions to verify that you are a valid signer on the account(s). Also you will need to provide your User ID.

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How secure is Internet Banking?

We're as interested in security as you are and feel this process makes Internet Banking very secure.

When you log on Internet Banking, you enter a "secure server." You'll know you've entered it, when the solid key appears in the lower left corner of your Netscape screen, or when the closed lock appears in Microsoft Internet Explorer. When you're not having a secure session, Netscape's key appears broken and Microsoft's lock is not shown.

We use Secure Sockets Layer (SSL) cryptography. This means every time account information is transmitted between our computers and yours, it is automatically encrypted (scrambled) to keep the transmission private and confidential.

Our new security allows us to identify the computer(s) you normally use to log on. To prevent someone from accessing your accounts from an unknown computer, we may occasionally need you to verify your identity when you log on from a different computer.

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When is Internet Banking open for business?

Access is available from 4 a.m. through 1 a.m. We update the electronic banking system between the hours of 1 a.m. and 4 a.m., and it is not available for use during that process.

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I'm having trouble accessing Internet Banking.

There are several possibilities.

If you're having problems accessing any website, please contact your Internet Service Provider (ISP).

If you can access other websites but not ours, then either the system is off-line for updating (see above) or we're experiencing a temporary disruption in service. Please try a little later.

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When I conduct a transaction via Internet Banking, when is my account updated?

Although you can access account information and conduct transactions almost anytime, your transactions are not posted in "real time." We process your transactions everyday between 1 a.m. and 4 a.m., and they are posted to your account the following business day.

Fund transfers prior to 7 p.m. (Central) will be posted the next business day. If you conduct a funds transfer after 7 p.m. (Central), it will not be posted to your account for two business days.

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I do not see all my transactions on my savings account history.

We only display savings transactions during the current statement cycle. So, if your statement date is 5/31 and today is 6/3, you will only see transactions for 6/1 and 6/2. Use the View Account History Report function if you want to see up to three months history.

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What are the options for funds transfers?

Transfers can be conducted among Checking, Money Market, Savings Accounts and Personal Lines of Credit.

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Can I download my history into personal financial management software?

You can download your Checking and Money Market Account History into Quicken or Microsoft Money.

How to download:
1. Click on the "Download History" button.
2. Select a range of dates.
3. Click on "Download."

See your software manual for instructions on how to import files.

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For more information please Contact Us online or find a list of useful phone numbers here and give us a call.

30 North LaSalle Chicago, IL 60602 312-822-300028600 Bella Vista Parkway Warrenville, IL 60555 630-225-4300